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  trendwall Money Back Guarantee and Refund Policy

 

At TrendWall, customer satisfaction is our top priority. We are dedicated to providing high-quality products and services to ensure a seamless shopping experience. However, if any issues arise, our comprehensive refund policy is designed to address your concerns promptly and efficiently.

 

 

•   Eligibility for Refund and Return

You are eligible for a refund or return within 30 days of purchase under the following conditions:

  • Product Quality Issues: If the product received is defective, damaged, or not as described.
  • Incorrect Product: If you received a product different from your order.
  • Exchange Requests: If you wish to exchange the product for another item.

•   Refund Process Eligibility for Refund and Returns

To qualify for a refund or return, ensure that:

  • The product is returned within 30 days of the delivery date.
  • It is in its original packaging, unused, and in the same condition as received.
  • You provide a receipt or proof of purchase.

•   Exchange

To initiate a refund or return, follow these steps:

  1. Contact Us: Email help@trendwall.shop with your order number, reason for the return, and relevant product photos (if applicable).
  2. Return Authorization: Our team will review your request and, if approved, provide a Return Authorization (RA) number and return instructions.
  3. Return the Product: Ship the product back as per the provided instructions. Ensure the RA number is clearly marked on the package.
  4. Refund Confirmation: Once we receive and inspect the product, we will notify you of approval or rejection. Approved refunds will be processed, and the amount will be credited to your original payment method within a few days.

•   Exchange Refund Process

If you wish to exchange an item:

  1. Follow the steps mentioned in the Refund Process section.
  2. Specify in your email that you prefer an exchange instead of a refund.
  3. After receiving and approving your return, we will process and ship the replacement item.

•   Non Returnable items Exchange

Certain items are non-returnable, including:

    • Gift cards
    • Downloadable software products
    • Health and personal care items

•   Shipping Costs Non Returnable items

    • Customers are responsible for return shipping costs, except when the product received was incorrect or defective.
    • In such cases, we will cover the return shipping expenses.

•   Refund Processing Time

  • Refund processing time is 24 hours to 3 days

•   Money Back Guarantee 

At TrendWall, we guarantee the security of your purchase. If you are not fully satisfied due to the reasons mentioned above, rest assured that we will handle your return or exchange with care and efficiency.

For questions or concerns about our refund policy, contact our support team at help@trendwall.shop.

This policy ensures a secure and hassle-free shopping experience with TrendWall. We value your trust and are committed to delivering exceptional service.

To request a full refund, please follow the steps below:

1. Login to Your TrendWall Account

Use your registered email ID to log in to your account on [TrendWall.shop] (https://trendwall.shop).

•   2. Go to the Orders Page

Navigate to the "Orders" section in your dashboard where your complete order history is available.

•   3. Select the Order with the Issue

Find and open the order related to the product for which you want to request a refund.

•   4. Click on the “Apply for Refund” Button

You will find an “Apply for Refund” button within the order details. Click on it to proceed.

•   5. Provide Details and Evidence

Fill in the reason for your refund request and upload relevant images or any proof that supports your claim.

•   6. Wait for Customer Support Response

Our customer care team will review your request and contact you shortly. Based on the provided information, we will update you regarding the status of your refund.

•   7. Refund Process Time

Once your request is approved, your refund will be processed within 24 hours.